Benchmarks
Plugin footprint 83% from 16 tests
Installer Passed 1 test
🔺 Critical test (weight: 50) | All plugins must install correctly, without throwing any errors, warnings, or notices
The plugin installed gracefully, with no errors
Server metrics [RAM: ▲0.06MB] [CPU: ▼4.31ms] Passed 4 tests
Analyzing server-side resources used by Hive Support - Helpdesk & Customer Support Ticket Plugin for WordPress
No issues were detected with server-side resource usage
| Page | Memory (MB) | CPU Time (ms) |
|---|---|---|
| Home / | 3.53 ▲0.06 | 38.13 ▼5.74 |
| Dashboard /wp-admin | 3.36 ▲0.06 | 50.44 ▼0.36 |
| Posts /wp-admin/edit.php | 3.48 ▲0.12 | 50.46 ▲2.32 |
| Add New Post /wp-admin/post-new.php | 5.94 ▲0.06 | 89.47 ▼12.74 |
| Media Library /wp-admin/upload.php | 3.29 ▲0.06 | 38.61 ▲1.62 |
Server storage [IO: ▲0.36MB] [DB: ▲0.00MB] Passed 3 tests
Analyzing filesystem and database footprints of this plugin
This plugin was installed successfully
Filesystem: 97 new files
Database: no new tables, 12 new options
| New WordPress options |
|---|
| widget_recent-posts |
| theysaidso_admin_options |
| db_upgraded |
| can_compress_scripts |
| hive_support_settings |
| hive_support_tickets |
| hive_support_agents |
| hive_support_ticket_settings |
| hive_support_activities |
| widget_theysaidso_widget |
| ... |
Browser metrics Passed 4 tests
This is an overview of browser requirements for Hive Support - Helpdesk & Customer Support Ticket Plugin for WordPress
Normal browser usage
| Page | Nodes | Memory (MB) | Script (ms) | Layout (ms) |
|---|---|---|---|---|
| Home / | 2,956 ▲210 | 13.66 ▼0.53 | 5.84 ▲4.08 | 42.00 ▼0.83 |
| Dashboard /wp-admin | 2,254 ▲48 | 5.86 ▲0.96 | 100.67 ▼2.40 | 79.63 ▲34.85 |
| Posts /wp-admin/edit.php | 2,127 ▲30 | 1.98 ▼0.05 | 37.01 ▲0.61 | 35.32 ▼2.50 |
| Add New Post /wp-admin/post-new.php | 1,551 ▲25 | 17.49 ▼0.05 | 727.69 ▲57.89 | 54.39 ▲1.98 |
| Media Library /wp-admin/upload.php | 1,433 ▲33 | 4.13 ▼0.18 | 95.11 ▼22.11 | 74.85 ▲26.53 |
Uninstaller [IO: ▲0.00MB] [DB: ▲0.00MB] 75% from 4 tests
🔸 Tests weight: 35 | Verifying that this plugin uninstalls completely without leaving any traces
You still need to fix the following
- Zombie WordPress options detected upon uninstall: 12 options
- hive_support_ticket_settings
- hive_support_agent_settings
- db_upgraded
- widget_theysaidso_widget
- can_compress_scripts
- hive_support_agents
- hive_support_settings
- widget_recent-posts
- hive_support_tickets
- hive_support_activities
- ...
Smoke tests 50% from 4 tests
Server-side errors Passed 1 test
🔹 Test weight: 20 | Just a short smoke test targeting errors on the server (in the Apache logs)
Everything seems fine, however this is by no means an exhaustive test
SRP 0% from 2 tests
🔹 Tests weight: 20 | SRP (Single-Responsibility Principle) - PHP files must act as libraries and never output text or perform any action when accessed directly in a browser
Almost there! Just fix the following items
- 11× GET requests to PHP files return non-empty strings (only 10 are shown):
- > /wp-content/plugins/hive-support/frontend/templates/views/tickets.php
- > /wp-content/plugins/hive-support/frontend/api/list_tickets.php
- > /wp-content/plugins/hive-support/frontend/api/reply_thread.php
- > /wp-content/plugins/hive-support/frontend/templates/views/thread.php
- > /wp-content/plugins/hive-support/backend/templates/views/settings.php
- > /wp-content/plugins/hive-support/frontend/api/submit_form.php
- > /wp-content/plugins/hive-support/backend/templates/views/agents.php
- > /wp-content/plugins/hive-support/backend/templates/views/tickets.php
- > /wp-content/plugins/hive-support/backend/templates/views/activities.php
- > /wp-content/plugins/hive-support/backend/templates/views/thread.php
- 24× PHP files trigger server-side errors or warnings when accessed directly (only 10 are shown):
- > PHP Fatal error
Uncaught Error: Using $this when not in object context in wp-content/plugins/hive-support/backend/templates/dashboard.php:3
- > PHP Fatal error
Uncaught Error: Call to undefined function current_user_can() in wp-content/plugins/hive-support/backend/api/list_activities.php:6
- > PHP Fatal error
Uncaught Error: Call to undefined function current_user_can() in wp-content/plugins/hive-support/backend/api/add_agent.php:6
- > PHP Warning
include(): Failed opening 'HIVE_SUPPORT_PATHbackend/templates/views/settings/ticket_fields.php' for inclusion (include_path='.:/usr/share/php') in wp-content/plugins/hive-support/backend/templates/views/settings.php on line 12
- > PHP Fatal error
Uncaught Error: Call to undefined function esc_attr() in wp-content/plugins/hive-support/backend/templates/views/settings/email_notification.php:20
- > PHP Fatal error
Uncaught Error: Using $this when not in object context in wp-content/plugins/hive-support/backend/templates/views/settings/ticket_fields.php:53
- > PHP Fatal error
Uncaught Error: Call to undefined function current_user_can() in wp-content/plugins/hive-support/backend/api/list_agents.php:6
- > PHP Fatal error
Uncaught Error: Call to undefined function current_user_can() in wp-content/plugins/hive-support/backend/api/update_agent.php:6
- > PHP Fatal error
Uncaught Error: Call to undefined function current_user_can() in wp-content/plugins/hive-support/backend/api/email_notification_save.php:6
- > PHP Fatal error
Uncaught Error: Call to undefined function current_user_can() in wp-content/plugins/hive-support/backend/api/ticket_fields_save.php:6
- > PHP Fatal error
User-side errors Passed 1 test
🔹 Test weight: 20 | This is just a short smoke test looking for browser issues
There were no browser issues found
Optimizations
Plugin configuration 96% from 29 tests
readme.txt Passed 16 tests
The readme.txt file is undoubtedly the most important file in your plugin, preparing it for public listing on WordPress.org
5 plugin tags: helpdesk, support plugin, ticketing, support, support ticketing
hive-support/hive-support.php 92% from 13 tests
"Hive Support - Helpdesk & Customer Support Ticket Plugin for WordPress" version 1.0.0's primary PHP file adds more information about the plugin and serves as the entry point for WordPress
You should first fix the following items:
- Domain Path: The domain path is invalid: folder "/languages" does not exist
Code Analysis Passed 3 tests
File types Passed 1 test
🔸 Test weight: 35 | A short check of programming languages and file extensions; no executable files are allowed
Good job! No executable or dangerous file extensions detected6,131 lines of code in 87 files:
| Language | Files | Blank lines | Comment lines | Lines of code |
|---|---|---|---|---|
| CSS | 10 | 367 | 70 | 2,383 |
| PHP | 37 | 665 | 99 | 2,336 |
| JavaScript | 10 | 267 | 19 | 1,252 |
| SVG | 30 | 2 | 1 | 160 |
PHP code Passed 2 tests
An short overview of logical lines of code, cyclomatic complexity, and other code metrics
All good! No complexity issues found
| Cyclomatic complexity | |
|---|---|
| Average complexity per logical line of code | 0.39 |
| Average class complexity | 16.57 |
| ▷ Minimum class complexity | 1.00 |
| ▷ Maximum class complexity | 75.00 |
| Average method complexity | 2.79 |
| ▷ Minimum method complexity | 1.00 |
| ▷ Maximum method complexity | 14.00 |
| Code structure | ||
|---|---|---|
| Namespaces | 0 | |
| Interfaces | 0 | |
| Traits | 0 | |
| Classes | 7 | |
| ▷ Abstract classes | 0 | 0.00% |
| ▷ Concrete classes | 7 | 100.00% |
| ▷ Final classes | 0 | 0.00% |
| Methods | 61 | |
| ▷ Static methods | 0 | 0.00% |
| ▷ Public methods | 61 | 100.00% |
| ▷ Protected methods | 0 | 0.00% |
| ▷ Private methods | 0 | 0.00% |
| Functions | 3 | |
| ▷ Named functions | 3 | 100.00% |
| ▷ Anonymous functions | 0 | 0.00% |
| Constants | 8 | |
| ▷ Global constants | 8 | 100.00% |
| ▷ Class constants | 0 | 0.00% |
| ▷ Public constants | 0 | 0.00% |
Plugin size Passed 2 tests
Image compression Passed 2 tests
All PNG images should be compressed to minimize bandwidth usage for end users
2 PNG files occupy 0.04MB with 0.02MB in potential savings
Potential savings
| Compression of 2 random PNG files using pngquant | |||
|---|---|---|---|
| File | Size - original | Size - compressed | Savings |
| assets/img/tickets/no_user_img.png | 14.27KB | 6.14KB | ▼ 56.95% |
| assets/img/sidebar/sidebar-logo.png | 23.47KB | 7.93KB | ▼ 66.22% |