Benchmarks
Plugin footprint 23% from 16 tests
Installer 0% from 1 test
🔺 Critical test (weight: 50) | All plugins must install correctly, without throwing any errors, warnings, or notices
You still need to fix the following installer errors
- The plugin did not install without errors
- > Deprecated in wp-content/plugins/wp-ticket-ultra/functions/functions.php+205
Function get_magic_quotes_gpc() is deprecated
Server metrics [RAM: ▼1.87MB] [CPU: ▼52.30ms] Passed 4 tests
Analyzing server-side resources used by WP Ticket Ultra Help Desk & Support Plugin
No issues were detected with server-side resource usage
| Page | Memory (MB) | CPU Time (ms) |
|---|---|---|
| Home / | 2.11 ▼1.35 | 4.42 ▼38.51 |
| Dashboard /wp-admin | 2.13 ▼1.17 | 5.76 ▼45.42 |
| Posts /wp-admin/edit.php | 2.13 ▼1.22 | 8.87 ▼38.53 |
| Add New Post /wp-admin/post-new.php | 2.13 ▼3.75 | 6.66 ▼86.73 |
| Media Library /wp-admin/upload.php | 2.13 ▼1.10 | 7.22 ▼26.64 |
| More Functionality! /wp-admin/admin.php?page=wpticketultra&tab=pro | 2.13 | 6.26 |
| Staff & Client Account /wp-admin/admin.php?page=wptu-profiles | 2.13 | 7.07 |
| WP Ticket Ultra /wp-admin/admin.php?page=wpticketultra | 2.13 | 7.29 |
Server storage [IO: ▲3.90MB] [DB: ▲0.02MB] Passed 3 tests
A short overview of filesystem and database impact
This plugin was installed successfully
Filesystem: 254 new files
Database: 13 new tables, 11 new options
| New tables |
|---|
| wp_wptu_ticket_types |
| wp_wptu_tickets |
| wp_wptu_departments |
| wp_wptu_tickets_meta |
| wp_wptu_statuses |
| wp_wptu_priorities |
| wp_wptu_ticket_replies |
| wp_wptu_ticket_reply_attachments |
| wp_wptu_tickets_permissions |
| wp_wptu_sites |
| ... |
| New WordPress options |
|---|
| theysaidso_admin_options |
| wptu_profile_fields |
| wptu_priority_options |
| wptu_pro_active |
| wptu_ini_setup |
| widget_theysaidso_widget |
| can_compress_scripts |
| db_upgraded |
| widget_recent-comments |
| wptu_options |
| ... |
Browser metrics Passed 4 tests
A check of browser resources used by WP Ticket Ultra Help Desk & Support Plugin
Minimal impact on browser resources
| Page | Nodes | Memory (MB) | Script (ms) | Layout (ms) |
|---|---|---|---|---|
| Home / | 3,126 ▲391 | 15.78 ▲1.41 | 17.26 ▲14.16 | 40.22 ▼28.98 |
| Dashboard /wp-admin | 2,308 ▲117 | 6.42 ▲0.53 | 129.93 ▲28.65 | 52.31 ▲9.97 |
| Posts /wp-admin/edit.php | 2,210 ▲118 | 3.17 ▲1.18 | 52.62 ▲9.90 | 34.94 ▼4.02 |
| Add New Post /wp-admin/post-new.php | 1,774 ▲241 | 23.60 ▲0.43 | 700.00 ▲56.88 | 108.48 ▲50.98 |
| Media Library /wp-admin/upload.php | 1,507 ▲116 | 5.23 ▲1.05 | 103.12 ▲3.47 | 41.65 ▼2.50 |
| More Functionality! /wp-admin/admin.php?page=wpticketultra&tab=pro | 1,076 | 2.94 | 44.59 | 85.90 |
| Staff & Client Account /wp-admin/admin.php?page=wptu-profiles | 1,111 | 2.97 | 39.58 | 68.51 |
| WP Ticket Ultra /wp-admin/admin.php?page=wpticketultra | 1,065 | 3.01 | 41.08 | 43.99 |
Uninstaller [IO: ▲0.00MB] [DB: ▲0.02MB] 25% from 4 tests
🔸 Tests weight: 35 | Checking the uninstaller removed all traces of the plugin
You still need to fix the following
- Uninstall procedure had uncaught errors
- > Deprecated in wp-content/plugins/wp-ticket-ultra/functions/functions.php+205
Function get_magic_quotes_gpc() is deprecated
- The uninstall procedure failed, leaving 13 tables in the database
- wp_wptu_statuses_workflow
- wp_wptu_tickets
- wp_wptu_tickets_meta
- wp_wptu_department_staff
- wp_wptu_tickets_permissions
- wp_wptu_sites
- wp_wptu_departments
- wp_wptu_ticket_types
- wp_wptu_ticket_replies
- wp_wptu_statuses
- ...
- Zombie WordPress options detected upon uninstall: 11 options
- wptu_pro_active
- wptu_options
- db_upgraded
- theysaidso_admin_options
- widget_recent-posts
- widget_theysaidso_widget
- can_compress_scripts
- wptu_profile_fields
- wptu_ini_setup
- widget_recent-comments
- ...
Smoke tests 50% from 4 tests
Server-side errors 0% from 1 test
🔹 Test weight: 20 | This is a shallow check for server-side errors
Smoke test failed, please fix the following
- 3 occurences, only the last one shown
- > GET request to /wp-admin/admin.php?page=wpticketultra
- > Deprecated in wp-content/plugins/wp-ticket-ultra/functions/functions.php+205
Function get_magic_quotes_gpc() is deprecated
- 6 occurences, only the last one shown
- > GET request to /wp-admin/admin.php?page=wpticketultra
- > Notice in wp-content/plugins/wp-ticket-ultra/classes/wptu.admin.php+311
Undefined variable: pending_count
- 16 occurences, only the last one shown
- > GET request to /wp-admin/admin.php?page=wpticketultra
- > Notice in wp-content/plugins/wp-ticket-ultra/classes/wptu.admin.php+374
Undefined variable: custom_badge
SRP 50% from 2 tests
🔹 Tests weight: 20 | The single-responsibility principle applies for WordPress plugins as well - please make sure your PHP files perform no actions when accessed directly
The following issues need your attention
- 28× PHP files trigger server-side errors or warnings when accessed directly (only 10 are shown):
- > PHP Notice
Trying to get property 'prefix' of non-object in wp-content/plugins/wp-ticket-ultra/classes/wptu.status.php on line 46
- > PHP Notice
Trying to get property 'prefix' of non-object in wp-content/plugins/wp-ticket-ultra/classes/wptu.site.php on line 43
- > PHP Fatal error
Uncaught Error: Call to a member function query() on null in wp-content/plugins/wp-ticket-ultra/classes/wptu.department.php:64
- > PHP Fatal error
Uncaught Error: Call to a member function query() on null in wp-content/plugins/wp-ticket-ultra/classes/wptu.type.php:33
- > PHP Fatal error
Uncaught Error: Using $this when not in object context in wp-content/plugins/wp-ticket-ultra/classes/wptu.cropimage.php:123
- > PHP Fatal error
Uncaught Error: Call to undefined function add_action() in wp-content/plugins/wp-ticket-ultra/classes/wptu.adminshortcodes.php:9
- > PHP Fatal error
Uncaught Error: Class 'WPTicketUltraCommon' not found in wp-content/plugins/wp-ticket-ultra/classes/wptu.admin.php:2
- > PHP Notice
Trying to get property 'prefix' of non-object in wp-content/plugins/wp-ticket-ultra/classes/wptu.type.php on line 26
- > PHP Fatal error
Uncaught Error: Call to undefined function add_action() in wp-content/plugins/wp-ticket-ultra/classes/wptu.shorcodes.php:7
- > PHP Fatal error
Uncaught Error: Class 'WPTicketUltraCommon' not found in wp-content/plugins/wp-ticket-ultra/classes/wptu.messaging.php:2
- > PHP Notice
User-side errors Passed 1 test
🔹 Test weight: 20 | This is a shallow check for browser errors
Everything seems fine on the user side
Optimizations
Plugin configuration 90% from 29 tests
readme.txt 88% from 16 tests
It's important to format your readme.txt file correctly as it is parsed for the public listing of your plugin
These attributes need your attention:
- Tags: There are too many tags (16 tag instead of maximum 10)
- Screenshots: These screenshots require images: #1 (TICKETS DASHBOARD), #2 (CHANGE OWNER), #3 (CANNED RESPONSES), #4 (REPLIES AND ATTACHMENTS), #5 (PRIVATE CREDENTIALS)
wp-ticket-ultra/index.php 92% from 13 tests
The main PHP file in "WP Ticket Ultra Help Desk & Support Plugin" ver. 1.0.5 adds more information about the plugin and also serves as the entry point for this plugin
Please take the time to fix the following:
- Main file name: Name the main plugin file the same as the plugin slug ("wp-ticket-ultra.php" instead of "index.php")
Code Analysis Passed 3 tests
File types Passed 1 test
🔸 Test weight: 35 | This is a short overview of programming languages used in this plugin, detecting executable files
No dangerous file extensions were detected43,819 lines of code in 146 files:
| Language | Files | Blank lines | Comment lines | Lines of code |
|---|---|---|---|---|
| PHP | 41 | 10,088 | 1,145 | 15,573 |
| JavaScript | 43 | 2,956 | 1,225 | 9,443 |
| CSS | 12 | 2,384 | 282 | 8,465 |
| SVG | 3 | 0 | 0 | 3,158 |
| Sass | 23 | 50 | 48 | 2,649 |
| LESS | 23 | 50 | 64 | 2,635 |
| PO File | 1 | 813 | 1,065 | 1,896 |
PHP code Passed 2 tests
A short review of cyclomatic complexity and code structure
Everything seems fine, there were no complexity issues found
| Cyclomatic complexity | |
|---|---|
| Average complexity per logical line of code | 0.25 |
| Average class complexity | 76.33 |
| ▷ Minimum class complexity | 1.00 |
| ▷ Maximum class complexity | 245.00 |
| Average method complexity | 4.01 |
| ▷ Minimum method complexity | 1.00 |
| ▷ Maximum method complexity | 70.00 |
| Code structure | ||
|---|---|---|
| Namespaces | 0 | |
| Interfaces | 0 | |
| Traits | 0 | |
| Classes | 18 | |
| ▷ Abstract classes | 0 | 0.00% |
| ▷ Concrete classes | 18 | 100.00% |
| ▷ Final classes | 0 | 0.00% |
| Methods | 451 | |
| ▷ Static methods | 1 | 0.22% |
| ▷ Public methods | 451 | 100.00% |
| ▷ Protected methods | 0 | 0.00% |
| ▷ Private methods | 0 | 0.00% |
| Functions | 18 | |
| ▷ Named functions | 18 | 100.00% |
| ▷ Anonymous functions | 0 | 0.00% |
| Constants | 10 | |
| ▷ Global constants | 10 | 100.00% |
| ▷ Class constants | 0 | 0.00% |
| ▷ Public constants | 0 | 0.00% |
Plugin size Passed 2 tests
Image compression Passed 2 tests
PNG files should be compressed to save space and minimize bandwidth usage
73 PNG files occupy 0.37MB with 0.09MB in potential savings
Potential savings
| Compression of 5 random PNG files using pngquant | |||
|---|---|---|---|
| File | Size - original | Size - compressed | Savings |
| admin/img/ui-icons_222222_256x240.png | 6.76KB | 4.17KB | ▼ 38.24% |
| admin/images/icon_delete.png | 0.70KB | 0.72KB | 0.00% |
| templates/images/checks.png | 0.66KB | 0.65KB | ▼ 0.60% |
| admin/images/linkedin.png | 1.52KB | 0.51KB | ▼ 66.32% |
| admin/images/minimize.png | 0.67KB | 0.54KB | ▼ 19.68% |