Benchmarks
Plugin footprint 48% from 16 tests
Installer Passed 1 test
🔺 Critical test (weight: 50) | The install procedure must perform silently
This plugin's installer ran successfully
Server metrics [RAM: ▼0.45MB] [CPU: ▼331.21ms] Passed 4 tests
This is a short check of server-side resources used by uCare - Support Ticket System & HelpDesk
No issues were detected with server-side resource usage
| Page | Memory (MB) | CPU Time (ms) |
|---|---|---|
| Home / | 3.42 ▼0.09 | 12.27 ▼36.44 |
| Dashboard /wp-admin | 4.11 ▲0.70 | 16.27 ▼16.63 |
| Posts /wp-admin/edit.php | 4.11 ▲0.47 | 18.68 ▼16.05 |
| Add New Post /wp-admin/post-new.php | 4.11 ▼2.86 | 15.30 ▼1,255.70 |
| Media Library /wp-admin/upload.php | 4.11 ▲0.81 | 14.70 ▼13.71 |
| Menus /wp-admin/nav-menus.php | 4.11 | 15.52 |
| Ticket Categories /wp-admin/edit-tags.php?post_type=support_ticket&taxonomy=ticket_category | 4.12 | 17.21 |
| Settings /wp-admin/admin.php?page=uc-settings | 4.11 | 17.14 |
| uCare - Introduction /wp-admin/admin.php?page=ucare-tutorial | 4.11 | 16.28 |
| Create Ticket /wp-admin/post-new.php?post_type=support_ticket | 4.11 | 15.99 |
| Email Templates /wp-admin/edit.php?post_type=email_template | 4.12 | 16.63 |
| Reports /wp-admin/admin.php?page=ucare_support | 4.11 | 16.26 |
| Support Tickets /wp-admin/edit.php?post_type=support_ticket | 4.12 | 16.77 |
| Add-ons /wp-admin/admin.php?page=ucare-add-ons | 4.11 | 15.73 |
Server storage [IO: ▲4.11MB] [DB: ▲0.20MB] Passed 3 tests
Input-output and database impact of this plugin
This plugin was installed successfully
Filesystem: 317 new files
Database: 1 new table, 17 new options
| New tables |
|---|
| wp_ucare_logs |
| New WordPress options |
|---|
| smartcat_support_password-reset-email |
| smartcat_support_ticket-assigned |
| smartcat_support_create_ticket_page_id |
| smartcat_support_closed-email-template |
| smartcat_support_db_version |
| smartcat_support_ticket-created-email |
| smartcat_support_welcome-email-template |
| smartcat_support_inactive-email |
| smartcat_support_customer-reply |
| ucare_expired_licenses |
| ... |
Browser metrics Passed 4 tests
Checking browser requirements for uCare - Support Ticket System & HelpDesk
Normal browser usage
| Page | Nodes | Memory (MB) | Script (ms) | Layout (ms) |
|---|---|---|---|---|
| Home / | 4,060 ▲306 | 16.17 ▲0.50 | 5.82 ▼0.27 | 5.24 ▲2.37 |
| Dashboard /wp-admin | 3,157 ▲299 | 6.84 ▲0.66 | 117.80 ▼17.08 | 178.63 ▲16.64 |
| Posts /wp-admin/edit.php | 2,953 ▲262 | 3.30 ▲0.06 | 65.14 ▲0.16 | 170.29 ▲26.53 |
| Add New Post /wp-admin/post-new.php | 1,838 ▲170 | 17.50 ▼1.07 | 391.75 ▲1.12 | 187.22 ▲33.68 |
| Media Library /wp-admin/upload.php | 1,961 ▲266 | 6.02 ▲0.48 | 116.49 ▼27.91 | 197.61 ▲4.96 |
| Menus /wp-admin/nav-menus.php | 3,779 | 3.95 | 100.07 | 153.50 |
| Ticket Categories /wp-admin/edit-tags.php?post_type=support_ticket&taxonomy=ticket_category | 2,089 | 3.66 | 76.71 | 122.70 |
| Settings /wp-admin/admin.php?page=uc-settings | 2,342 | 5.23 | 89.76 | 198.48 |
| uCare - Introduction /wp-admin/admin.php?page=ucare-tutorial | 2,488 | 13.63 | 516.80 | 198.00 |
| Create Ticket /wp-admin/post-new.php?post_type=support_ticket | 430 | 2.76 | 29.85 | 47.60 |
| Email Templates /wp-admin/edit.php?post_type=email_template | 3,428 | 3.11 | 67.07 | 156.97 |
| Reports /wp-admin/admin.php?page=ucare_support | 2,595 | 5.60 | 93.68 | 148.57 |
| Support Tickets /wp-admin/edit.php?post_type=support_ticket | 994 | 3.65 | 50.71 | 74.47 |
| Add-ons /wp-admin/admin.php?page=ucare-add-ons | 1,917 | 6.09 | 109.23 | 166.00 |
Uninstaller [IO: ▲0.00MB] [DB: ▲0.20MB] 25% from 4 tests
🔸 Tests weight: 35 | Verifying that this plugin uninstalls completely without leaving any traces
You still need to fix the following
- This plugin did not uninstall without warnings or errors
- > Deprecated in wp-content/plugins/ucare-support-system/includes/library/theme-showcase.php+42
define(): Declaration of case-insensitive constants is deprecated
- Zombie tables detected upon uninstall: 1 table
- wp_ucare_logs
- Zombie WordPress options were found after uninstall: 17 options
- smartcat_support_login_page_id
- smartcat_support_ticket-created-email
- smartcat_support_edit_profile_page_id
- smartcat_support_page-id
- smartcat_support_inactive-email
- smartcat_support_first-160-run
- smartcat_support_db_version
- smartcat_support_welcome-email-template
- smartcat_support_create_ticket_page_id
- smartcat_support_reply-template
- ...
Smoke tests 0% from 4 tests
Server-side errors 0% from 1 test
🔹 Test weight: 20 | This is a short smoke test looking for server-side errors
Please fix the following server-side errors
- 30 occurences, only the last one shown
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Deprecated in wp-content/plugins/ucare-support-system/includes/library/theme-showcase.php+46
define(): Declaration of case-insensitive constants is deprecated
- 45 occurences, only the last one shown
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > User notice in wp-includes/functions.php+5768
add_submenu_page was called incorrectly. The seventh parameter passed to add_submenu_page() should be an integer representing menu position. Please see Debugging in WordPress for more information. (This message was added in version 5.3.0.)
- 2 occurences, only the last one shown
- > GET request to /wp-admin/edit.php?post_type=support_ticket
- > User notice in wp-includes/functions.php+5768
is_feed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.)
SRP 0% from 2 tests
🔹 Tests weight: 20 | It is important to ensure that your PHP files perform no action when accessed directly, respecting the single-responsibility principle
Please take a closer look at the following
- 4× GET requests to PHP files return non-empty strings:
- > /wp-content/plugins/ucare-support-system/templates/underscore/tmpl-ajax-loader-mask.php
- > /wp-content/plugins/ucare-support-system/templates/underscore/tmpl-confirm-modal.php
- > /wp-content/plugins/ucare-support-system/templates/underscore/tmpl-notice-inline.php
- > /wp-content/plugins/ucare-support-system/templates/comments.php
- 126× GET requests to PHP files have triggered server-side errors or warnings (only 10 are shown):
- > PHP Fatal error
Trait 'ucare\\Singleton' not found in wp-content/plugins/ucare-support-system/includes/class-api.php on line 17
- > PHP Fatal error
Uncaught Error: Call to undefined function ucare\\_e() in wp-content/plugins/ucare-support-system/templates/ticket_list.php:11
- > PHP Fatal error
Uncaught Error: Interface 'smartcat\\admin\\ValidationFilter' not found in wp-content/plugins/ucare-support-system/lib/admin/HTMLFilter.php:10
- > PHP Fatal error
Uncaught Error: Class 'smartcat\\admin\\MenuPage' not found in wp-content/plugins/ucare-support-system/lib/admin/SettingsPage.php:15
- > PHP Fatal error
Uncaught Error: Call to undefined function ucare\\current_user_can() in wp-content/plugins/ucare-support-system/templates/dash.php:9
- > PHP Fatal error
Uncaught Error: Call to undefined function ucare\\add_action() in wp-content/plugins/ucare-support-system/includes/functions-template.php:12
- > PHP Fatal error
Uncaught Error: Call to undefined function ucare\\get_option() in wp-content/plugins/ucare-support-system/templates/partials/navbar.php:18
- > PHP Fatal error
Uncaught Error: Call to undefined function esc_attr_e() in wp-content/plugins/ucare-support-system/templates/comment.php:10
- > PHP Fatal error
Uncaught Error: Call to undefined function ucare\\util\\list_agents() in wp-content/plugins/ucare-support-system/config/ticket_properties_form.php:7
- > PHP Fatal error
Uncaught Error: Class 'smartcat\\form\\AbstractField' not found in wp-content/plugins/ucare-support-system/lib/form/CheckBoxField.php:9
- > PHP Fatal error
User-side errors 0% from 1 test
🔹 Test weight: 20 | This is just a short smoke test looking for browser issues
There are user-side issues you should fix
- > GET request to /wp-admin/admin.php?page=uc-settings
- > Rendering (warning) in unknown
/wp-admin/admin.php?page=uc-settings 393 The specified value "application/pdf,application/zip,text/csv" cannot be parsed, or is out of range.
- > GET request to /wp-admin/post-new.php?post_type=support_ticket
- > Javascript (severe) in unknown
/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.2 0:1966 Uncaught Error: No URL provided.
- > GET request to /wp-admin/post-new.php?post_type=support_ticket
- > Javascript (severe) in unknown
/wp-includes/js/jquery/jquery.min.js?ver=3.6.0 1:31702 Uncaught Error: Dropzone already attached.
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-custom-fields.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-social-login.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-woocommerce.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-slack.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-edd.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-pro.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-private-notes.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-agent-assignment.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-email-piping.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-knowledge-base-1.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-mailchimp.png - Failed to load resource: the server responded with a status of 403 ()
- > GET request to /wp-admin/admin.php?page=ucare-add-ons
- > Network (severe)
https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-customer-satisfaction.jpg - Failed to load resource: the server responded with a status of 403 ()
Optimizations
Plugin configuration 90% from 29 tests
readme.txt 94% from 16 tests
Often overlooked, readme.txt is one of the most important files in your plugin
Attributes that need to be fixed:
- Tags: You are using too many tags: 12 tag instead of maximum 10
ucare-support-system/plugin.php 85% from 13 tests
The main PHP script in "uCare - Support Ticket System & HelpDesk" version 1.7.2 is automatically included on every request by WordPress
Please take the time to fix the following:
- Main file name: Even though not officially enforced, the main plugin file should be the same as the plugin slug ("ucare-support-system.php" instead of "plugin.php")
- Description: Please don't use more than 140 characters for the plugin description (currently 231 characters long)
Code Analysis Passed 3 tests
File types Passed 1 test
🔸 Test weight: 35 | Executable files are not allowed as they can serve as attack vectors
Good job! No executable or dangerous file extensions detected47,806 lines of code in 275 files:
| Language | Files | Blank lines | Comment lines | Lines of code |
|---|---|---|---|---|
| JavaScript | 65 | 3,940 | 3,682 | 16,892 |
| PHP | 161 | 4,609 | 5,962 | 12,941 |
| CSS | 21 | 518 | 387 | 10,405 |
| PO File | 6 | 2,762 | 2,952 | 6,284 |
| HTML | 9 | 30 | 18 | 510 |
| SVG | 3 | 0 | 0 | 346 |
| Markdown | 1 | 46 | 0 | 218 |
| Sass | 6 | 32 | 0 | 166 |
| JSON | 3 | 0 | 0 | 44 |
PHP code Passed 2 tests
This is a very shot review of cyclomatic complexity and code structure
There were no cyclomatic complexity issued detected
| Cyclomatic complexity | |
|---|---|
| Average complexity per logical line of code | 0.31 |
| Average class complexity | 8.88 |
| ▷ Minimum class complexity | 1.00 |
| ▷ Maximum class complexity | 125.00 |
| Average method complexity | 2.74 |
| ▷ Minimum method complexity | 1.00 |
| ▷ Maximum method complexity | 28.00 |
| Code structure | ||
|---|---|---|
| Namespaces | 15 | |
| Interfaces | 7 | |
| Traits | 2 | |
| Classes | 65 | |
| ▷ Abstract classes | 7 | 10.77% |
| ▷ Concrete classes | 58 | 89.23% |
| ▷ Final classes | 6 | 10.34% |
| Methods | 351 | |
| ▷ Static methods | 15 | 4.27% |
| ▷ Public methods | 282 | 80.34% |
| ▷ Protected methods | 39 | 11.11% |
| ▷ Private methods | 30 | 8.55% |
| Functions | 374 | |
| ▷ Named functions | 352 | 94.12% |
| ▷ Anonymous functions | 22 | 5.88% |
| Constants | 79 | |
| ▷ Global constants | 17 | 21.52% |
| ▷ Class constants | 62 | 78.48% |
| ▷ Public constants | 62 | 100.00% |
Plugin size Passed 2 tests
Image compression Passed 2 tests
Using a strong compression for your PNG files is a great way to speed-up your plugin
12 PNG files occupy 0.27MB with 0.11MB in potential savings
Potential savings
| Compression of 5 random PNG files using pngquant | |||
|---|---|---|---|
| File | Size - original | Size - compressed | Savings |
| assets/images/slack-icon.png | 7.91KB | 4.95KB | ▼ 37.34% |
| assets/lib/lightGallery/img/youtube-play.png | 5.06KB | 2.37KB | ▼ 53.04% |
| assets/images/favicon.png | 4.61KB | 2.42KB | ▼ 47.51% |
| assets/images/file-icon.png | 1.16KB | 1.92KB | 0.00% |
| assets/images/ucare-auto-agent.png | 22.92KB | 9.13KB | ▼ 60.17% |