Benchmarks
Plugin footprint 40% from 16 tests
Installer 0% from 1 test
🔺 Critical test (weight: 50) | Checking the installer triggered no errors
These installer errors require your attention
- This plugin did not install gracefully
- > Notice in wp-content/plugins/ticket-help-desk-system-lite/index-ticket-helpdesk.php+22
Trying to access array offset on value of type bool
Server metrics [RAM: ▼1.95MB] [CPU: ▼53.98ms] Passed 4 tests
An overview of server-side resources used by Support Helpdesk Ticket System Lite
This plugin does not affect your website's performance
| Page | Memory (MB) | CPU Time (ms) |
|---|---|---|
| Home / | 2.05 ▼1.42 | 5.39 ▼40.06 |
| Dashboard /wp-admin | 2.07 ▼1.28 | 6.33 ▼53.47 |
| Posts /wp-admin/edit.php | 2.07 ▼1.29 | 6.51 ▼37.87 |
| Add New Post /wp-admin/post-new.php | 2.07 ▼3.82 | 7.32 ▼84.50 |
| Media Library /wp-admin/upload.php | 2.07 ▼1.16 | 5.35 ▼29.42 |
| All Tickets /wp-admin/edit.php?post_type=tickets | 2.07 | 5.55 |
| Add New Company /wp-admin/post-new.php?post_type=companies | 2.07 | 6.75 |
| Add New Ticket /wp-admin/post-new.php?post_type=tickets | 2.07 | 5.82 |
| All Companies /wp-admin/edit.php?post_type=companies | 2.07 | 8.16 |
| Configure Helpdesk /wp-admin/admin.php?page=m_helpdesk_form | 2.07 | 5.50 |
| Email Settings /wp-admin/admin.php?page=m_helpdesk_form_email | 2.07 | 7.05 |
Server storage [IO: ▲1.19MB] [DB: ▲0.00MB] Passed 3 tests
Input-output and database impact of this plugin
No storage issues were detected
Filesystem: 174 new files
Database: no new tables, 6 new options
| New WordPress options |
|---|
| widget_recent-comments |
| widget_theysaidso_widget |
| can_compress_scripts |
| theysaidso_admin_options |
| widget_recent-posts |
| db_upgraded |
Browser metrics Passed 4 tests
Checking browser requirements for Support Helpdesk Ticket System Lite
This plugin renders optimally with no browser resource issues detected
| Page | Nodes | Memory (MB) | Script (ms) | Layout (ms) |
|---|---|---|---|---|
| Home / | 3,016 ▲269 | 15.95 ▲1.61 | 31.93 ▲30.28 | 38.13 ▼6.19 |
| Dashboard /wp-admin | 2,279 ▲105 | 5.56 ▲0.02 | 86.74 ▼14.24 | 38.97 ▼4.73 |
| Posts /wp-admin/edit.php | 2,190 ▲90 | 2.00 ▲0.00 | 41.93 ▲4.29 | 35.00 ▼1.11 |
| Add New Post /wp-admin/post-new.php | 1,599 ▲73 | 23.37 ▲0.21 | 652.91 ▲3.14 | 50.24 ▼4.46 |
| Media Library /wp-admin/upload.php | 1,490 ▲87 | 4.12 ▼0.07 | 98.32 ▼4.90 | 43.42 ▼0.10 |
| All Tickets /wp-admin/edit.php?post_type=tickets | 1,151 | 1.91 | 35.58 | 29.85 |
| Add New Company /wp-admin/post-new.php?post_type=companies | 1,531 | 2.50 | 53.08 | 56.32 |
| Add New Ticket /wp-admin/post-new.php?post_type=tickets | 1,582 | 2.52 | 50.74 | 47.21 |
| All Companies /wp-admin/edit.php?post_type=companies | 1,148 | 1.96 | 33.95 | 28.28 |
| Configure Helpdesk /wp-admin/admin.php?page=m_helpdesk_form | 1,255 | 2.03 | 30.48 | 23.53 |
| Email Settings /wp-admin/admin.php?page=m_helpdesk_form_email | 1,079 | 2.04 | 27.30 | 19.73 |
Uninstaller [IO: ▲0.00MB] [DB: ▲0.01MB] 50% from 4 tests
🔸 Tests weight: 35 | The uninstall procedure must remove all plugin files and extra database tables
These items require your attention
- The plugin did not uninstall gracefully
- > Notice in wp-content/plugins/ticket-help-desk-system-lite/index-ticket-helpdesk.php+22
Trying to access array offset on value of type bool
- This plugin did not uninstall successfully, leaving 6 options in the database
- widget_recent-posts
- widget_recent-comments
- theysaidso_admin_options
- db_upgraded
- widget_theysaidso_widget
- can_compress_scripts
Smoke tests 50% from 4 tests
Server-side errors 0% from 1 test
🔹 Test weight: 20 | A smoke test targeting server-side errors
These errors were triggered by the plugin
- 12 occurences, only the last one shown
- > GET request to /wp-admin/admin.php?page=m_helpdesk_form_email
- > Notice in wp-content/plugins/ticket-help-desk-system-lite/index-ticket-helpdesk.php+22
Trying to access array offset on value of type bool
- 12 occurences, only the last one shown
- > GET request to /wp-admin/admin.php?page=m_helpdesk_form_email
- > Notice in wp-content/plugins/ticket-help-desk-system-lite/index-ticket-helpdesk.php+22
Trying to access array offset on value of type null
- > GET request to /wp-admin/post-new.php?post_type=companies
- > Warning in wp-content/plugins/ticket-help-desk-system-lite/includes/backend-posttype-metas/backend-posttype-companies.php+54
count(): Parameter must be an array or an object that implements Countable
- > GET request to /wp-admin/post-new.php?post_type=tickets
- > Notice in wp-content/plugins/ticket-help-desk-system-lite/includes/backend-posttype-metas/backend-posttype-tickets.php+77
Trying to get property 'display_name' of non-object
SRP 50% from 2 tests
🔹 Tests weight: 20 | The single-responsibility principle applies for WordPress plugins as well - please make sure your PHP files perform no actions when accessed directly
The following issues need your attention
- 152× GET requests to PHP files trigger server-side errors or Error 500 responses (only 10 are shown):
- > PHP Fatal error
Uncaught Error: Class 'mhelpdeskAdminPageFramework_View' not found in wp-content/plugins/ticket-help-desk-system-lite/admin/factory/AdminPageFramework/AdminPageFramework_Controller.php:8
- > PHP Fatal error
Uncaught Error: Class 'mhelpdeskAdminPageFramework_Factory' not found in wp-content/plugins/ticket-help-desk-system-lite/admin/factory/AdminPageFramework/AdminPageFramework_Router.php:8
- > PHP Fatal error
Uncaught Error: Class 'mhelpdeskAdminPageFramework_Script_Base' not found in wp-content/plugins/ticket-help-desk-system-lite/admin/factory/AdminPageFramework_Factory/view/AdminPageFramework_Script/AdminPageFramework_Script_OptionStorage.php:8
- > PHP Fatal error
Uncaught Error: Call to undefined function wp_login_form() in wp-content/plugins/ticket-help-desk-system-lite/themes/style/login.php:2
- > PHP Fatal error
Uncaught Error: Class 'mhelpdeskAdminPageFramework_Menu_Controller' not found in wp-content/plugins/ticket-help-desk-system-lite/admin/factory/AdminPageFramework/AdminPageFramework_Model.php:8
- > PHP Fatal error
Uncaught Error: Call to undefined function get_option() in wp-content/plugins/ticket-help-desk-system-lite/themes/style/company-controls/companies.php:2
- > PHP Fatal error
Uncaught Error: Call to undefined function get_option() in wp-content/plugins/ticket-help-desk-system-lite/themes/style/customer-controls/customer-tickets.php:2
- > PHP Fatal error
Uncaught Error: Class 'mhelpdeskAdminPageFramework_FieldType_image' not found in wp-content/plugins/ticket-help-desk-system-lite/admin/factory/AdminPageFramework_Factory/view/AdminPageFramework_FieldType/AdminPageFramework_FieldType_media.php:8
- > PHP Fatal error
Uncaught Error: Class 'mhelpdeskAdminPageFramework_Factory_Router' not found in wp-content/plugins/ticket-help-desk-system-lite/admin/factory/AdminPageFramework_Factory/AdminPageFramework_Factory_Model.php:8
- > PHP Fatal error
Uncaught Error: Class 'mhelpdeskAdminPageFramework_FieldType_text' not found in wp-content/plugins/ticket-help-desk-system-lite/admin/factory/AdminPageFramework_Factory/view/AdminPageFramework_FieldType/AdminPageFramework_FieldType_section_title.php:8
- > PHP Fatal error
User-side errors Passed 1 test
🔹 Test weight: 20 | This is just a short smoke test looking for browser issues
No browser errors were detected
Optimizations
Plugin configuration 93% from 29 tests
readme.txt Passed 16 tests
Don't ignore readme.txt as it is the file that instructs WordPress.org on how to present your plugin to the world
5 plugin tags: support, ticket system, helpdesk, ticket, support system
ticket-help-desk-system-lite/index-ticket-helpdesk.php 85% from 13 tests
The principal PHP file in "Support Helpdesk Ticket System Lite" v. 4.5 is loaded by WordPress automatically on each request
You should first fix the following items:
- Text Domain: If you choose to specify the text domain, it must be the same as the plugin slug; optional since WordPress version 4.6
- Main file name: Please rename the main PHP file in this plugin to the plugin slug ("ticket-help-desk-system-lite.php" instead of "index-ticket-helpdesk.php")
Code Analysis Passed 3 tests
File types Passed 1 test
🔸 Test weight: 35 | A short check of programming languages and file extensions; no executable files are allowed
No dangerous file extensions were detected16,387 lines of code in 170 files:
| Language | Files | Blank lines | Comment lines | Lines of code |
|---|---|---|---|---|
| PHP | 162 | 2,816 | 1,964 | 15,749 |
| CSS | 4 | 97 | 32 | 561 |
| JavaScript | 4 | 13 | 7 | 77 |
PHP code Passed 2 tests
Cyclomatic complexity and code structure are the fingerprint of this plugin
No cyclomatic complexity issues were detected for this plugin
| Cyclomatic complexity | |
|---|---|
| Average complexity per logical line of code | 0.40 |
| Average class complexity | 11.88 |
| ▷ Minimum class complexity | 1.00 |
| ▷ Maximum class complexity | 54.00 |
| Average method complexity | 2.54 |
| ▷ Minimum method complexity | 1.00 |
| ▷ Maximum method complexity | 11.00 |
| Code structure | ||
|---|---|---|
| Namespaces | 0 | |
| Interfaces | 0 | |
| Traits | 0 | |
| Classes | 122 | |
| ▷ Abstract classes | 47 | 38.52% |
| ▷ Concrete classes | 75 | 61.48% |
| ▷ Final classes | 2 | 2.67% |
| Methods | 861 | |
| ▷ Static methods | 165 | 19.16% |
| ▷ Public methods | 421 | 48.90% |
| ▷ Protected methods | 176 | 20.44% |
| ▷ Private methods | 264 | 30.66% |
| Functions | 36 | |
| ▷ Named functions | 36 | 100.00% |
| ▷ Anonymous functions | 0 | 0.00% |
| Constants | 13 | |
| ▷ Global constants | 2 | 15.38% |
| ▷ Class constants | 11 | 84.62% |
| ▷ Public constants | 11 | 100.00% |
Plugin size Passed 2 tests
Image compression Passed 2 tests
It is recommended to compress PNG files in your plugin to minimize bandwidth usage
No PNG images were found in this plugin