Benchmarks
Plugin footprint 65% from 16 tests
Installer Passed 1 test
🔺 Critical test (weight: 50) | The install procedure must perform silently
Install script ran successfully
Server metrics [RAM: ▲0.70MB] [CPU: ▲57.76ms] Passed 4 tests
An overview of server-side resources used by Support Genix – Support Tickets Managing System & Helpdesk Plugin for WordPress and WooCommerce
Normal server usage
| Page | Memory (MB) | CPU Time (ms) |
|---|---|---|
| Home / | 4.14 ▲0.68 | 57.82 ▲19.62 |
| Dashboard /wp-admin | 4.01 ▲0.71 | 127.07 ▲80.77 |
| Posts /wp-admin/edit.php | 4.04 ▲0.69 | 115.13 ▲66.05 |
| Add New Post /wp-admin/post-new.php | 6.94 ▲1.05 | 169.18 ▲83.16 |
| Media Library /wp-admin/upload.php | 3.94 ▲0.71 | 99.37 ▲64.60 |
Server storage [IO: ▲14.85MB] [DB: ▲0.03MB] Passed 3 tests
Filesystem and database footprint
This plugin was installed successfully
Filesystem: 437 new files
Database: 14 new tables, 12 new options
| New tables |
|---|
| wp_apbd_wps_ticket |
| wp_apbd_wps_notification |
| wp_apbd_wps_ticket_category |
| wp_apbd_wps_custom_field |
| wp_apbd_wps_debug_log |
| wp_apbd_wps_canned_msg |
| wp_apbd_wps_ticket_assign_rule |
| wp_apbd_wps_notes |
| wp_apbd_wps_ticket_reply |
| wp_apbd_wps_email_templates |
| ... |
| New WordPress options |
|---|
| apbd_support_genix_new_activation |
| db_upgraded |
| APBD_pv_support-genix-lite |
| can_compress_scripts |
| apbd_support_genix_lite_new_activation |
| widget_recent-posts |
| widget_recent-comments |
| apbd_wps_ticket_page_id |
| apbd_wps_default_assign_role_added |
| apbd-wp-support_o_Apbd_wps_settings |
| ... |
Browser metrics Passed 4 tests
A check of browser resources used by Support Genix – Support Tickets Managing System & Helpdesk Plugin for WordPress and WooCommerce
There were no issues detected in relation to browser resource usage
| Page | Nodes | Memory (MB) | Script (ms) | Layout (ms) |
|---|---|---|---|---|
| Home / | 2,915 ▲154 | 13.47 ▼1.05 | 8.25 ▲6.84 | 41.54 ▲1.63 |
| Dashboard /wp-admin | 2,235 ▲55 | 5.65 ▲0.08 | 86.72 ▼1.93 | 44.29 ▲5.14 |
| Posts /wp-admin/edit.php | 2,138 ▲38 | 2.00 ▲0.01 | 37.19 ▼2.78 | 36.30 ▼2.79 |
| Add New Post /wp-admin/post-new.php | 1,563 ▲37 | 18.09 ▼5.45 | 612.00 ▲31.67 | 79.98 ▲28.56 |
| Media Library /wp-admin/upload.php | 1,435 ▲41 | 4.27 ▲0.10 | 100.43 ▲5.43 | 42.47 ▲1.48 |
Uninstaller [IO: ▲0.00MB] [DB: ▲0.03MB] 50% from 4 tests
🔸 Tests weight: 35 | Checking the uninstaller removed all traces of the plugin
The following items require your attention
- The uninstall procedure failed, leaving 14 tables in the database
- wp_apbd_wps_ticket
- wp_apbd_wps_email_templates
- wp_apbd_wps_debug_log
- wp_apbd_wps_custom_field
- wp_apbd_wps_notification
- wp_apbd_wps_ticket_reply
- wp_apbd_wps_canned_msg
- wp_apbd_wps_support_meta
- wp_apbd_wps_ticket_log
- wp_apbd_wps_role
- ...
- Zombie WordPress options detected upon uninstall: 12 options
- theysaidso_admin_options
- apbd_wps_default_assign_role_added
- APBD_pv_support-genix-lite
- db_upgraded
- apbd_support_genix_new_activation
- can_compress_scripts
- apbd-wp-support_o_Apbd_wps_settings
- widget_recent-posts
- widget_theysaidso_widget
- apbd_support_genix_lite_new_activation
- ...
Smoke tests 75% from 4 tests
Server-side errors Passed 1 test
🔹 Test weight: 20 | A smoke test targeting server-side errors
Good news, no errors were detected
SRP 50% from 2 tests
🔹 Tests weight: 20 | A shallow check of the single-responsibility principle; PHP files should perform no action - including output of placeholder text - and trigger no errors when accessed directly
Please take a closer look at the following
- 71× GET requests to PHP files trigger server-side errors or Error 500 responses (only 10 are shown):
- > PHP Fatal error
Uncaught Error: Class 'AppsBDLiteModule' not found in wp-content/plugins/support-genix-lite/modules/Apbd_wps_mailbox.php:8
- > PHP Fatal error
Uncaught Error: Class 'jQGrid' not found in wp-content/plugins/support-genix-lite/views/apbd_wps_ticket_category/main.php:3
- > PHP Fatal error
Uncaught Error: Class 'Mapbd_wps_canned_msg' not found in wp-content/plugins/support-genix-lite/views/apbd_wps_canned_msg/add.php:5
- > PHP Fatal error
Uncaught Error: Class 'AppsBDModel' not found in wp-content/plugins/support-genix-lite/models/database/Mapbd_wps_role_access.php:8
- > PHP Fatal error
Uncaught Error: Class 'Mapbd_wps_custom_field' not found in wp-content/plugins/support-genix-lite/views/apbd_wps_custom_field/add.php:5
- > PHP Fatal error
Uncaught Error: Class 'AppsBDLiteModule' not found in wp-content/plugins/support-genix-lite/modules/Apbd_wps_canned_msg.php:8
- > PHP Fatal error
Uncaught Error: Class 'Mapbd_wps_ticket_category' not found in wp-content/plugins/support-genix-lite/views/apbd_wps_ticket_category/add.php:5
- > PHP Fatal error
Uncaught Error: Call to undefined function esc_url() in wp-content/plugins/support-genix-lite/views/apbd_wps_settings/fileupload.php:3
- > PHP Fatal error
Uncaught Error: Class 'AppsBDLiteModule' not found in wp-content/plugins/support-genix-lite/modules/APBD_wps_email_template.php:8
- > PHP Fatal error
Uncaught Error: Class 'Mapbd_wps_debug_log' not found in wp-content/plugins/support-genix-lite/views/apbd_wps_debug_log/add.php:5
- > PHP Fatal error
User-side errors Passed 1 test
🔹 Test weight: 20 | A shallow check that no browser errors were triggered
No browser issues were found
Optimizations
Plugin configuration Passed 29 tests
readme.txt Passed 16 tests
It's important to format your readme.txt file correctly as it is parsed for the public listing of your plugin
5 plugin tags: tickets, ticket system, support, helpdesk, support ticket
support-genix-lite/support-genix-lite.php Passed 13 tests
The primary PHP file in "Support Genix – Support Tickets Managing System & Helpdesk Plugin for WordPress and WooCommerce" version 1.1.9 is used by WordPress to initiate all plugin functionality
34 characters long description:
Client ticketing app for Wordpress
Code Analysis Passed 3 tests
File types Passed 1 test
🔸 Test weight: 35 | A short review of files and their extensions; it is not recommended to include executable files
Good job! No executable or dangerous file extensions detected144,349 lines of code in 332 files:
| Language | Files | Blank lines | Comment lines | Lines of code |
|---|---|---|---|---|
| JavaScript | 134 | 8,250 | 14,051 | 50,443 |
| CSS | 56 | 5,522 | 499 | 41,550 |
| PHP | 89 | 2,039 | 1,481 | 16,835 |
| SVG | 13 | 0 | 0 | 12,649 |
| PO File | 11 | 5,665 | 8,591 | 12,042 |
| Sass | 26 | 1,216 | 35 | 10,371 |
| LESS | 3 | 28 | 17 | 459 |
PHP code Passed 2 tests
A brief analysis of cyclomatic complexity and code structure for this plugin
No cyclomatic complexity issues were detected for this plugin
| Cyclomatic complexity | |
|---|---|
| Average complexity per logical line of code | 0.32 |
| Average class complexity | 37.46 |
| ▷ Minimum class complexity | 1.00 |
| ▷ Maximum class complexity | 365.00 |
| Average method complexity | 3.16 |
| ▷ Minimum method complexity | 1.00 |
| ▷ Maximum method complexity | 74.00 |
| Code structure | ||
|---|---|---|
| Namespaces | 0 | |
| Interfaces | 0 | |
| Traits | 0 | |
| Classes | 57 | |
| ▷ Abstract classes | 3 | 5.26% |
| ▷ Concrete classes | 54 | 94.74% |
| ▷ Final classes | 0 | 0.00% |
| Methods | 965 | |
| ▷ Static methods | 192 | 19.90% |
| ▷ Public methods | 919 | 95.23% |
| ▷ Protected methods | 36 | 3.73% |
| ▷ Private methods | 10 | 1.04% |
| Functions | 88 | |
| ▷ Named functions | 80 | 90.91% |
| ▷ Anonymous functions | 8 | 9.09% |
| Constants | 17 | |
| ▷ Global constants | 1 | 5.88% |
| ▷ Class constants | 16 | 94.12% |
| ▷ Public constants | 16 | 100.00% |
Plugin size 50% from 2 tests
Image compression 50% from 2 tests
PNG files should be compressed to save space and minimize bandwidth usage
38 PNG files occupy 0.60MB with 0.28MB in potential savings
Potential savings
| Compression of 5 random PNG files using pngquant | |||
|---|---|---|---|
| File | Size - original | Size - compressed | Savings |
| uilib/grid/css/images/ui-icons_444444_256x240.png | 6.83KB | 4.17KB | ▼ 38.86% |
| uilib/grid/css/images/ui-icons_777777_256x240.png | 6.83KB | 4.17KB | ▼ 38.92% |
| images/custom_field/reg_form.png | 2.35KB | 1.51KB | ▼ 35.58% |
| template/main/regImage.png | 188.35KB | 53.86KB | ▼ 71.41% |
| images/positions/lb.png | 2.44KB | 1.32KB | ▼ 46.10% |